I. Merchant Information

The single-member limited liability company with the trade name "AVTOMIX 2016" EOOD is registered in accordance with the Commercial Act of the Republic of Bulgaria, entered in the Commercial Register and the Register of Non-Profit Legal Entities at the Registry Agency with UIC 208492484, with its registered office and address of management: Bulgaria, Gotse Delchev, 1 Pirin St., registered under the Value Added Tax Act with No. BG208492484, represented by Rositsa Boshnakova, contact phone: 0899909033, e-mail address: Pro9bg@gmail.com, website: https://pro9.bg/.

The phone numbers are charged; when calling from a mobile phone, fees depend on the client's tariff plan, including the use of free minutes, if any are included.

Contact with the indicated phone numbers can be made on business days and within working hours:

Monday – Friday: 08:00 – 19:00

Saturday and Sunday: 09:00 – 18:00

Address of the commercial establishment of "AVTOMIX 2016" EOOD:

Bulgaria, Gotse Delchev, 1 Pirin St.

The online store at https://pro9.bg/ is owned by and offers products on behalf of the seller – "AVTOMIX 2016" EOOD.

II. General Provisions

These General Terms and Conditions govern the rules and conditions under which visitors to the website https://pro9.bg/ have the right to use the site and its applications for the purpose of concluding a purchase contract for the products offered in the online store.

Please read these General Terms and Conditions carefully. Every user of the online store at https://pro9.bg/ is considered to be familiar with, understands, and accepts these General Terms and Conditions.

The General Terms and Conditions enter into force from the moment they are published on the website https://pro9.bg/.

III. Customer Profile

The website at https://pro9.bg/ can be freely browsed by visitors without a customer profile.

Having a customer profile is not a mandatory condition for purchasing products from the seller's online store.

A customer profile provides the user with the possibility for more convenient use of the online store, including access to information about placed orders, profile data, and saved addresses.

When using a customer profile, personal data is processed in accordance with the Personal Data Protection Policy.

Upon visiting the site, the user will be informed about the use of tracking technologies (cookies) and will be invited to familiarize themselves with the Cookie Policy and to determine the scope of their use.

1.1. Login and creation of a customer profile

Access to a customer profile is achieved through the user's e-mail address.

When logging in, the user enters their e-mail address, where they receive a one-time six-digit confirmation code. No password is used to access the customer profile.

No separate prior registration of a customer profile is required. When a user logs in with an e-mail address that is not associated with an existing customer profile, a new customer profile is created.

The user is obliged to use an e-mail address to which they have legal and secure access and is responsible for protecting access to their e-mail and the received confirmation codes.

In case of suspicion of unauthorized use of the e-mail address or unauthorized access to the customer profile, the user should promptly take the necessary actions to protect their e-mail and notify the merchant if necessary.

1.2. Data in the customer profile

The user undertakes to provide true, accurate, current, and complete information when using the customer profile and when placing orders.

The user should review and, if necessary, update the data provided by them.

The merchant is not responsible for incorrect execution of an order or other consequences resulting from provided false, inaccurate, outdated, or incomplete data.

Through the customer profile, the user can view information about their orders and manage the accessible profile data and saved addresses.

Order without a customer profile

When the online store's functionalities allow it, orders and purchase contracts can also be concluded without using a customer profile, in which case the user fills in the necessary data for the execution and fulfillment of the order.

The user undertakes to provide true, accurate, current, and complete information.

The merchant is not responsible if the user provides false, inaccurate, outdated, or incomplete data.

When placing an order without a customer profile, personal data is also processed in accordance with the Personal Data Protection Policy.

IV. Order. Concluding the contract

Distance contracts concluded between "AVTOMIX 2016" EOOD and the user are considered binding after the confirmation of the order, including partial confirmation, by "AVTOMIX 2016" EOOD.

1. Order placement procedure

1.1. Adding products

The user can place an order by adding the selected products to the online store by pressing the "Buy" button.

The order can be completed after visiting the "Cart" section, where the list of selected products is located, and after performing the following steps:

• Pressing the "Checkout" button;

• Selection of a delivery address from among:

• "Delivery to address";

• "Delivery to courier office";

• "Use a different invoice address".

After filling in the mandatory fields, the user proceeds to the next step of the order process.

Next is the selection of the delivery method and payment method available for the specific order.

Depending on the options available in the online store, payment can be made via:

• Cash on delivery;

• Bank transfer;

• Card payment.

In the "Order note" field, when available, the user can enter free text.

To complete the order, the user must read and accept the applicable General Terms and Conditions and policies of the online store when required during the order process.

Finalization of the order is done via the corresponding button to complete the order in the online store.

1.2. Confirmation of order registration

After completing the order, the customer automatically receives an e-mail message at the specified e-mail address, which notifies them that the order has been registered.

The receipt of this message does not mean that a contract has been concluded between the customer and the seller.

1.3. Confirmation by the seller

After processing the order, the seller sends a confirmation to the buyer's e-mail address.

1.4. Lack of availability

When the seller cannot fulfill their obligations due to the lack of availability of the ordered products, they notify the user by e-mail.

1.5. Partial confirmation

The seller has the right to confirm the order partially.

In this case, the user must give consent to the partially confirmed order.

From the moment of confirmation of the order or its partial confirmation accepted by the user, rights and obligations arise for both parties.

2. Change of order

The user has the right to edit, correct, and change all details of the order through the site's functionalities until the moment of order finalization.

By completing the order, the buyer expressly accepts that upon confirmation by the seller, they are obliged to pay the corresponding price.

3. Processing of orders

The received orders are processed by the employees of "AVTOMIX 2016" EOOD in the shortest possible time, but no later than 7 working days after their receipt.

The seller has the right not to confirm an order when:

• the data is incomplete or incorrect;

• the products are no longer available;

• there are other objective circumstances.

In these cases, "AVTOMIX 2016" EOOD notifies the customer at the indicated e-mail address, specifying the reasons for the full or partial refusal.

4. Product information

The products offered for sale by "AVTOMIX 2016" EOOD are presented on the website.

For each product, the following are provided:

• main characteristics;

• nature of the product;

• additional information to facilitate the user's choice.

The product photos are illustrative, and it is possible that the actually delivered product may differ from the displayed images.

5. Prices

A selling price is indicated for each product.

All prices:

• are in Euro (EUR);

• include VAT;

• include all legally due taxes and fees.

The indicated prices do not include delivery costs.

Delivery costs are paid separately by the buyer.

"AVTOMIX 2016" EOOD has the right to change prices at any time without prior notice.

The buyer pays the price valid at the moment of order finalization.

6. Additional confirmation

The merchant may request additional confirmation of the order or information necessary for its execution, including by phone or e-mail.

If the user does not provide the requested information within the specified time frame, the distance sales contract is considered terminated without the need for further notification.

In this case, the seller is not responsible for non-execution of the order.

7. Language of communication

All communication between the user and the merchant in connection with the conclusion of a distance contract is carried out in Bulgarian.

8. Storage of personal data

The storage periods for user personal data are defined in the "AVTOMIX 2016" EOOD Personal Data Protection Policy.

9. Storage of the contract

The contract is stored by the merchant for the duration of its term and until the final settlement of all financial relationships between the parties, as well as until the expiration of the applicable limitation periods.

In the event of a legal dispute, the contract may be stored for a longer period until its final resolution with a court or arbitration decision that has entered into force.

V. Payment terms for purchasing products

The price of the order, which includes the price of the product and additional delivery costs, can be paid in one of the following ways:

1. Cash on delivery

Payment is made upon delivery of the product when the courier visits the address specified by the user and hands over the product to the user or a person authorized by them.

The price of the order is paid to the courier upon receipt of the product against a provided fiscal receipt or document contained in the shipment.

Purchased products are handed over to the buyer or a person authorized by them only after full payment of the amount due for the product and delivery.

2. Bank transfer

Payment can be made via bank transfer to the bank account of "AVTOMIX 2016" EOOD within 2 (two) working days after the order confirmation by the seller.

When paying via bank transfer, "AVTOMIX 2016" EOOD is not responsible for bank fees, commissions, currency differences, or other costs charged by the user's bank.

The user is fully responsible for communication with their bank regarding problems that have arisen in making the payment.

When the user has chosen to pay by bank transfer and the full amount due has not been received in the "AVTOMIX 2016" EOOD bank account within 2 working days after the order confirmation, the contract is considered terminated automatically without the need for additional notification.

In this case, the merchant does not owe execution of the order and is not responsible for its non-execution.

VI. Delivery

Before finalizing the order, the buyer chooses the method of receiving the ordered products:

• via delivery by courier to a specified address;

• via delivery to a courier office.

The courier company's employees deliver the ordered products to the address or office specified by the user.

The delivery price on the territory of the Republic of Bulgaria is calculated according to the weight and dimensions of the shipment, the location, and the chosen delivery method, according to the current tariff of the courier company, and is indicated in Euro (EUR) before order finalization.

The ordered products are delivered via the courier company "Speedy" AD (SPEEDY) to a specified address or office on the territory of the Republic of Bulgaria.

The delivery price is calculated according to:

• the weight of the product;

• the dimensions of the product;

• the place of delivery;

• the customer's choice of delivery to an address or courier office.

Calculation is performed according to the current courier company tariff.

Information regarding the prices and services of SPEEDY is available on the official website of the courier company.

Delivery times

The delivery time depends on:

• the chosen delivery method;

• the chosen payment method;

• product availability;

• the product's readiness for shipment.

The standard delivery time on the territory of the Republic of Bulgaria is up to 7 working days from the date of order confirmation, unless otherwise agreed between the parties.

Discount periods

During major seasonal sales in:

• January;

• February;

• up to March 15;

• July;

• August;

• September;

• October,

delivery times may be extended.

During these periods, the standard time remains up to 7 working days, but depending on the workload and volume of orders, in individual cases, delivery may take up to 30 days.

It is possible for delivery to be performed in parts.

Although the seller makes efforts for delivery within the specified times, delays may occur due to unforeseen circumstances.

Risk and responsibility during delivery

The seller ensures proper packaging, transportation, and delivery of the products.

From the moment of handing over the product to the buyer or a person authorized by them, the risk of accidental damage or loss passes to the buyer.

Delivery check

Upon receipt of the products, the buyer or a person authorized by them is obliged to:

• Check whether the delivered products correspond to the order made;

• Sign the documents for acceptance of the shipment provided by the courier;

• In case of cash on delivery, also sign the documents for the payment made.

Check for visible defects

Upon receipt of the delivery, the user must carefully inspect the products.

If the following are established:

• visible defects;

• damages due to transport;

• damaged packaging;

• discrepancy in quantity;

• discrepancy in quality;

• discrepancy in characteristics;

• missing accessories;

• missing documents,

the user must immediately notify the courier and a bilaterally signed report must be drawn up between the customer and the courier company representative.

If the user does not perform this check and does not draw up a report, the product is considered accepted without remarks, and the user loses the right to claim visible transport damages and shortages.

Choice of courier

The courier companies performing the deliveries are chosen by the merchant.

The merchant has the right to change them at any time without prior notice to the users.

Limitation of liability

The merchant is not responsible for a delay in delivery when the reason is:

• an act or omission of the courier;

• force majeure circumstances;

• other reasons beyond the control of the merchant.

VII. Withdrawal from the distance contract for purchased products

1. Right of withdrawal

1.1.

The user has the right to withdraw from the distance contract.

1.2.

The user has the right to withdraw from the distance contract without giving a reason, without owing compensation or a penalty, and without paying other costs, except:

costs under Art. 54, para. 3 of the Consumer Protection Act, when the consumer has explicitly chosen a method of delivery other than the cheapest standard method offered by the trader;

the direct costs of returning the product pursuant to Art. 55 of the Consumer Protection Act.

The right of withdrawal may be exercised within a period of 14 days, starting from:

1.2.1.

The date on which the consumer or a third party indicated by them, other than the carrier, received the product.

When several products are ordered with a single order, which are delivered separately, the period starts from the date of receipt of the last product.

When the product consists of several lots or parts, the period starts from the date of receipt of the last lot or part.

2. Notification of withdrawal

The consumer is obliged to notify the trader of their decision to withdraw from the contract before the expiry of the 14-day period.

3. Method of exercising the right of withdrawal

To exercise the right of withdrawal, the consumer may:

• use the standard withdrawal form (Annex No. 1 to these General Terms and Conditions);

• send another unequivocal statement of withdrawal via an application, phone call, visit to the commercial premises, or by another appropriate means.

4. Confirmation by the trader

The trader acknowledges receipt of the notification immediately on a durable medium (e.g., email).

The exercise of the right of withdrawal terminates the obligations of the parties under the distance contract.

5. Reimbursement of paid sums

When the consumer exercises their right of withdrawal, the trader shall reimburse all sums received, including delivery costs, when the cheapest standard delivery method has been chosen.

The reimbursement is made without undue delay and no later than 14 days from the date on which the trader was notified of the withdrawal.

The trader has the right to withhold:

• the difference in the value of the delivery when the consumer has chosen a more expensive delivery method;

• the depreciation of the product;

• the depreciation of the packaging.

The sums are reimbursed using the same payment method used by the consumer, unless the parties have agreed otherwise.

6. Inspection of the returned product

The trader performs an inspection of the returned product regarding:

• its condition;

• the preserved appearance;

• the presence of all accompanying documents and accessories.

7. Returning the product

The consumer is obliged to return or send the product back to the trader without undue delay and no later than 14 days from the date on which they notified the trader of their withdrawal.

The deadline is considered met if the product is sent before the expiry of the 14-day period.

8. Return costs

The consumer bears only the direct costs of returning the product.

When the nature of the product does not allow it to be returned by standard post, the consumer bears all costs of the alternative method of return according to the tariffs of the chosen courier or transport company.

9. Right to withhold payment

The trader has the right to withhold the reimbursement of sums until:

• they receive the product back; or

• the consumer provides proof that they have sent the product back,

whichever occurs first.

10. Risk of return

Until the moment of receipt of the returned product by the trader, the risk of accidental loss or damage to the product is borne entirely by the consumer.

11. Reduction in product value

The consumer is responsible for any reduction in the value of the product when it is caused by use other than that necessary to establish:

• the nature of the product;

• the characteristics of the product;

• its correct functioning.

The consumer owes compensation for any reduction in the value of the returned product.

12. Exceptions to the right of withdrawal

The provisions regarding the right of withdrawal do not apply to contracts for:

12.1.

Delivery of products made to the consumer's specifications or tailored to their individual requirements.

12.2.

Delivery of products which, by their nature, may deteriorate or have a short shelf life.

12.3.

Delivery of products which, after delivery, have been mixed with other goods and cannot be separated from them due to their nature.

VIII. Consumer remedies, complaints, and commercial guarantee

1. Consumer rights in case of product non-conformity

When the product does not conform to:

• the individual requirements for conformity with the contract;

• the objective requirements for conformity;

• the requirements for assembly or installation,

the consumer has the right:

• To file a complaint and request that the product be brought into conformity;

• To receive a proportional reduction in the price;

• To terminate the contract.

2. Limitation of the right to claim

The consumer does not have the right to challenge the conformity of the product with the contract when, at the time of concluding the contract, they knew or could not have been unaware of the relevant non-conformity.

3. Filing complaints

Complaints are accepted during all business hours:

• at the commercial premises from which the product was purchased;

• through the seller's website;

• at the company's registered address.

The right to choose the place for filing a complaint belongs entirely to the consumer.

To exercise the right to claim, the consumer may use a sample complaint form pursuant to Annex No. 2 to these General Terms and Conditions.

4. Form of the complaint

The complaint may be submitted:

• orally;

• in writing.

When submitting a complaint, the consumer must clearly, fully, and unequivocally describe the problem that has arisen, as well as:

• the subject of the complaint;

• the preferred method of its settlement;

• the amount of the claimed sum (if applicable);

• contact address.

After examining the case, the consumer will receive a written response at the provided contact address.

5. Necessary documents

With the complaint, the consumer must necessarily attach:

• A cash receipt, invoice, or other document certifying payment;

• Findings reports, acts, or other documents certifying the non-conformity of the product;

• Other documents proving the grounds and amount of the claim.

6. Deadline for filing a complaint

A complaint regarding a product may be filed within two years from the date of its delivery.

7. Minor non-conformity

The consumer does not have the right to terminate the contract when the non-conformity of the consumer goods is minor.

8. Visible defects upon delivery

Upon delivery of the ordered product, if the same:

• has visible defects;

• is damaged due to transport;

• has compromised packaging;

• does not match the ordered quantity;

• does not match the ordered characteristics;

• has missing accessories;

• has missing documents,

the buyer is obliged to immediately describe the established non-conformities in writing and draw up a findings report jointly with the courier or the seller's representative.

When filing a complaint, the consumer is obliged to provide this report.

If such a report is not presented, the consumer loses the right to claim for visible defects, transport damages, shortages, or other non-conformities that they could have established upon receipt of the goods.

9. Commercial guarantee

For products for which the manufacturer provides a commercial guarantee, information about the warranty conditions is indicated in the description of the relevant product in the online store.

The declaration for the provision of a commercial guarantee on a durable medium is provided to the consumer at the latest upon delivery of the product.

IX. Other provisions

1. Accuracy of information

The trader makes every effort for the information on the website https://pro9.bg/ to always be accurate and up-to-date, but does not guarantee its completeness and absolute reliability.

2. Force majeure

The trader is not liable for failure to perform their obligations under these General Terms and Conditions in the presence of:

• force majeure;

• accidental event;

• other circumstances beyond their control.

This includes, but is not limited to:

• interruption or restructuring of the supply chain;

• delays by manufacturers, distributors, or suppliers;

• lack of availability;

• reduced production;

• closure of factories or warehouses;

• production or transport accidents;

• transport restrictions;

• fire;

• explosion;

• storm;

• flood;

• earthquake;

• epidemic;

• other natural disasters.

3. Site accessibility

The trader does not guarantee uninterrupted, timely, and error-free access to the site or the online store, insofar as this is beyond their control.

4. Limitation of liability

The trader is not liable for:

• damage to hardware or software;

• loss of data;

• other damages arising from the use of the site or the resources within it.

5. Copyright

It is prohibited to copy, publicly distribute, publish, or use:

• texts;

• images;

• photos;

• logos;

• graphics;

• other materials,

published on the site without the express written consent of the trader.

Violators are liable according to the current Bulgarian legislation.

6. External links

The website may contain links to third-party sites.

These links are provided solely for the convenience of consumers.

The trader is not liable for:

• the content of external sites;

• their privacy policy;

• damages occurring as a result of their use.

7. Dispute resolution

In the event of a dispute, the parties undertake to first make efforts for its voluntary settlement through mutual understanding and compromise.

Consumers may file complaints to:

"AVTOMIX 2016" EOOD

EIK: 208492484

Address: Bulgaria, town of Gotse Delchev, 1 Pirin St.

E-mail: Pro9bg@gmail.com

The trader provides a written response within one month of receiving the complaint.

8. Alternative dispute resolution

Consumers may address alternative dispute resolution (ADR) bodies according to the Consumer Protection Act.

For online purchases, the European Online Dispute Resolution platform can also be used:

https://webgate.ec.europa.eu/odr/

9. Competent authorities

Consumers may file alerts to:

• Consumer Protection Commission (CPC);

• Commission for Protection of Competition (CPC);

• National Revenue Agency (NRA);

• Commission for Personal Data Protection (CPDP).

10. Invalidity of clauses

If any provision of these General Terms and Conditions is declared invalid, illegal, or unenforceable, this does not affect the validity of the remaining provisions.

11. Amendment of the General Terms and Conditions

The trader has the right to amend these General Terms and Conditions at any time.

The current version is always published on the website.

12. Applicable law

For all unsettled matters, the current legislation of the Republic of Bulgaria applies.

X. Definitions

For the purposes of these General Terms and Conditions, the terms used below have the following meaning:

"Site"

The website of "AVTOMIX 2016" EOOD, accessible at:

https://pro9.bg/

"Online store"

The electronic store located at the address https://pro9.bg/, through which it is possible to purchase products from the catalog of "AVTOMIX 2016" EOOD remotely.

"Client"

Any natural person who has reached the age of 18, as well as any legal entity that has placed an order through the online store of "AVTOMIX 2016" EOOD.

"Profile"

An independent part of the site through which the consumer can access information and functionalities provided through the client profile.

Access to the client profile is achieved through the authentication methods supported by the online store, including through an electronic address and a one-time confirmation code, without using a password.

"Goods" or "Products"

The items offered in the online store of "AVTOMIX 2016" EOOD.

"Order"

A request made by a consumer through the online store for selected products, together with the chosen method of payment and delivery.

"Delivery price"

The costs for delivering the products to the consumer, including value-added tax.

"Product price"

The price per unit or specific quantity of product, expressed in euros (EUR), including VAT and all applicable taxes and fees.

The price does not include delivery costs.

"Order price"

The total value of the product and delivery.

"Invitation to purchase"

A commercial communication that appropriately presents the characteristics of a product or service and its price, providing the consumer with the opportunity to make a purchase.

"Products made to the consumer's order"

Products that are not pre-manufactured but are made based on an individual choice or decision of the consumer.

"Manufacturer"

Any person who professionally produces finished products, raw materials, or components used in the production of other products, or who presents themselves as a manufacturer by placing their name, trademark, or other distinguishing sign on the product.

Every person who professionally imports goods into the territory of the European Union for the purpose of sale, rental, leasing, or other forms of distribution is also considered a manufacturer.

"AVTOMIX 2016" EOOD / "Seller" / "Trader"

"AVTOMIX 2016" EOOD, EIK 208492484.

"Courier"

A commercial company providing courier services and non-universal postal services, including transport, delivery, storage, and processing of shipments and correspondence.

ANNEX NO. 1

Standard form for exercising the right of withdrawal from a contract

(Fill in and send this form only if you wish to withdraw from the contract)

To:

"AVTOMIX 2016" EOOD

EIK: 208492484

Registered address:

Bulgaria, town of Gotse Delchev, 1 Pirin St.

E-mail: Pro9bg@gmail.com

Hereby I/we* notify that I/we* withdraw from the contract concluded by me/us* for the purchase of the following products:

....................................................................................

....................................................................................

....................................................................................

Ordered on* / Received on*:

....................................................................................

Name of consumer(s):

....................................................................................

Address of consumer(s):

....................................................................................

....................................................................................

Signature of consumer(s):

(only if this form is notified on paper)

.....................................................

Date:

.....................................................

• Delete as appropriate.

APPENDIX №2

COMPLAINT FORM

To:

"AUTOMIX 2016" EOOD

UIC: 208492484

Registered office address:

Bulgaria, Gotse Delchev, 1 Pirin St.

E-mail: Pro9bg@gmail.com

Customer details

Name of consumer:

....................................................................................

Address:

....................................................................................

....................................................................................

Telephone:

....................................................................................

E-mail:

....................................................................................

Information about the claimed product

Online order number:

....................................................................................

Product name:

....................................................................................

Size:

....................................................................................

Price (EUR):

....................................................................................

Product type:

....................................................................................

Brand:

....................................................................................

Date of identifying the defect:

....................................................................................

Description of the complaint

Please describe the complaint in detail:

....................................................................................

....................................................................................

....................................................................................

....................................................................................

....................................................................................

Preferred method of complaint resolution

....................................................................................

....................................................................................

....................................................................................

Attached documents

I am attaching the following to this complaint:

• Receipt, invoice, or other payment document;

• Reports, certificates, or other documents certifying the non-conformity of the product;

• Other documents proving the basis and amount of the claim.

Signature of consumer:

(only if this form is notified on paper)

.....................................................

Date:

.....................................................

These General Terms and Conditions have been adopted by "AUTOMIX 2016" EOOD and shall enter into force on: ______________.